Term of Use

General terms

-Currency for all prices in USD$

-Your order will not process until we received the full payment

-You will received a confirmation once you placed an order

-Any custom order -phone case | custom seal | key fob , the process time approx. a week. 

 

Refund & Cancellations

Once order confirmed, which mean we will process your item, and will not be accepted for replace, refund and cancellation. 

-If you need for cancel an order/item, you need to send within 12hours after your order.  Otherwise we are deduce the surcharge 30% of your invoice for all custom order. 

 

Returns

If we send faulty item , we will take the responsibility for the shipping costs. But you have to notify us within 2 days when you received the items. After we are not accept any returns and refund. 

-if you found you have ordered the faulty item and want to replace and refund[no custom item], you have you pay the shipping cost and with track able mailing. we are not take this responsibility if got any lost on the way. And you will not have a refund.

-Return or Replace goods must be in resell good conditions , no used and full packing. Not accepted any broken , damage items for refund. 

 

Shipping Cost & Shipping:

-We will send via Hong Kong Post Global mailing service, to US by USPS , Air register Mail, EMS , all with tracking nr. , and you can tracking in your account by Sockary. 

-Sundays and public holidays, we do not ship any items.

-Sockary will not be held accountable for shipping delays caused by the shipping company or weather. 

-You must provide a correct shipping address ,we are not take the responsibility for any incorrect address or undelivered address.

and it will not have any refund for this case. And you will accept to pay for the resend shipping cost, if we got the return.

 

 

Before ship:

-We will hand check all product in good conditions before ship, and well pack to avoid any damage. 

-Sockary focus on quality and our best service. And wait your reviews after your any purchased. 

-thank you for your support and satisfied our work.

 

hello@sockary.com